Client Support Analyst (Web Applications)

Are you passionate about technology and helping businesses thrive in the digital space? HR Primo Management Services is seeking a dedicated Client Support Analyst (Web Applications) to join our dynamic team. In this role, you will serve as the bridge between our clients and our technical teams, ensuring seamless communication and support for web applications. Located in the vibrant city of Canggu, you'll be part of a growing company that values innovation and collaboration.

As a Client Support Analyst, you'll be at the heart of our operations, handling client inquiries, troubleshooting issues, and providing technical guidance. You'll work closely with our development and support teams to ensure our clients' web applications run smoothly. With a competitive salary of PHP 23,000 to 25,000 per month, this is an exciting opportunity to grow your career in the tech industry.

If you're ready to make a difference in the digital landscape, we invite you to apply and become part of our team at HR Primo Management Services in Canggu.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for web applications, including troubleshooting and issue resolution.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly.
• Document and track client issues, ensuring efficient follow-up and resolution.
• Collaborate with development and support teams to gather and convey technical information.
• Monitor system performance and proactively identify potential issues.
• Assist in the implementation of new features and updates for client web applications.
• Conduct regular client meetings to discuss system performance and gather feedback.
• Stay updated with the latest trends and best practices in web application support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in client support or a similar role within the tech industry.
• Proficient in English, both written and spoken.
• Familiarity with web application technologies such as HTML, CSS, JavaScript, and popular frameworks like React or Angular.
• Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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