Customer Service Associate - BPO Experience Required (Remote from Bali)
Join Trinity Workforce Solutions Inc as a Customer Service Associate and become part of a dynamic team delivering exceptional support to global clients. This role is perfect for professionals with 1+ year of BPO experience who thrive in fast-paced environments. Based remotely from Bali, you'll handle customer inquiries, resolve issues, and ensure high satisfaction levels for clients across various industries. Our team is committed to providing top-notch service, and we offer competitive compensation and opportunities for growth.
At Trinity Workforce Solutions Inc, we pride ourselves on our innovative approach to customer service. We leverage the latest tools and technologies to streamline our processes and deliver efficient solutions. Our remote work setup allows you to balance work and personal life while contributing to a global team. We are looking for individuals who are passionate about customer service and eager to make a difference.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and chat.
- Resolve customer issues efficiently and effectively.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to ensure consistent service quality.
- Provide training and support to new team members.
- Monitor and analyze customer feedback to improve service quality.
- Adhere to company policies and procedures.
- Participate in team meetings and contribute to continuous improvement initiatives.
🎓 Kualifikasi & Syarat
- 1+ year of experience in BPO or customer service roles.
- Strong communication and interpersonal skills.
- Proficiency in English (both written and spoken).
- Experience with CRM tools such as Zendesk, Salesforce, or HubSpot.
- Familiarity with communication tools like Slack, Microsoft Teams, or Zoom.
- Ability to work in a fast-paced, remote environment.
- High school diploma or equivalent.
- Willingness to travel to client sites as needed.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang